Terms & Conditions

1. Scope of application

(1) These General Terms and Conditions (T&C) apply to the use of the website https://de.passenger-clothing.com as well as to all orders that we accept and fulfil via this site between:

Passenger Clothing Limited (Ltd)
Forest House, 12 Queensway
New Milton, BH25 5NN,
United Kingdom

(hereinafter referred to as "Seller" or "we") and consumers (hereinafter referred to as "Customer" or "you").

(2) A consumer within the meaning of these GTC is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their independent professional activity (Section 13 BGB).

(3) The version of these GTC valid at the time of the order shall apply. Deviating, conflicting or supplementary terms and conditions of the customer shall not become part of the contract unless their validity has been expressly agreed to in writing.

2. Use of the website and its contents

(1) The use of our website is permitted exclusively for private and non-commercial purposes. Any use that violates applicable law or jeopardises the security, integrity or availability of the website is prohibited.

(2) All content on the website, such as texts, images, graphics, logos and software, are protected by copyright. The use, reproduction or distribution of this content is only permitted with our express consent.

(3) We do not guarantee the uninterrupted availability of the website or its error-free operation.

We are not liable for any damage caused by the use or inability to use the website, unless this is due to wilful intent or gross negligence.

(4) Our website may contain links to third-party websites. We accept no responsibility for their content or data protection practices. 

3. Conclusion of contract 

(1) Unless otherwise stated, you can order all products from our online shop via the Internet at https://de.passenger-clothing.com. All offers of goods listed therein are subject to change. The presentation of the products in our online shop does not constitute a legally binding offer, but an invitation to submit an offer (so-called invitatio ad offerendum).

Once you have made your selection, placed the selected products in the shopping basket, ticked the "Accept terms and conditions" box and sent the order to us by clicking the "Order with obligation to pay" button, you are submitting a legally binding offer to to conclude a purchase contract for the goods you have ordered. 

Before submitting your order, you can check and correct your entries at any time by adjusting the relevant fields.

(2) If the goods ordered by you are not available or not available on time for reasons for which we are not responsible, we reserve the right to cancel the order for these goods. In this case, we will inform you immediately and refund the purchase price paid. 

We reserve the right to refuse orders, in particular in the case of incorrect price information or obvious errors.

4. Personal details in the order or in the online shop

By submitting your order or registering in our online shop, you confirm that all the information contained therein, in particular your name, e-mail address and bank details, is correct. We must be informed immediately of any changes.

5. Prices and shipping costs

(1) All prices quoted are final prices in euros (€) and include statutory VAT.

(2) Shipping costs are incurred in addition to the product prices. These are shown separately during the ordering process and are to be borne by you, unless free delivery is offered. Detailed information on our current shipping costs can also be found in our Help Centre .

If we deliver your order in several parts for technical reasons, we will of course only charge the shipping costs once.

(3) Cross-border deliveries may be subject to additional duties, taxes or fees that are not levied or influenced by us and are to be borne by you.

6. Payment

(1) The purchase price is due immediately after conclusion of the contract, unless other terms of payment have been agreed.

(2) We offer you the payment options specified in the webshop, such as shopPay, PayPal and Google Pay, as well as payment by credit card.

(3) Payments are processed via third-party providers. Your payment data will be processed directly by these providers. Please note their data protection provisions. You can also find further information on this in our privacy policy .

(4) In the event of a delay in payment, we shall be entitled to charge interest on arrears at a rate of 5% p.a. above the base rate (§ 247 BGB). We reserve the right to provide evidence of higher damages. 

In the event of returned direct debits or uncovered payments, we reserve the right to pass on the costs incurred.

7. Delivery and retention of title

(1) Delivery will be made to the delivery address specified by you. Information on the delivery time can be found in the product description and the order confirmation.

Unless otherwise stated on the item, delivery is by parcel service.

(2) Deliveries are only made within the countries specified in the webshop.

(3) The goods shall remain our property until the purchase price has been paid in full.

8. Right of cancellation

Consumers have a statutory right of cancellation, about which we inform you below:

Cancellation policy

Right of cancellation:

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods, or in the case of a contract for several goods which you have ordered as part of a single order and which are delivered separately, on which you or a third party named by you, who is not the carrier, have taken possession of the last goods.

To exercise your right of cancellation, you must send us

Passenger Clothing Limited

Forest House, 12 Queensway

New Milton, BH25 5NN,

United Kingdom

e-mail: hello@passenger-clothing.com

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired. You can use the attached sample cancellation form, but this is not mandatory.

Consequences of the cancellation:

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you ; under no circumstances will you be charged any fees for this repayment.

You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the cancellation of this contract. The deadline is met if you dispatch the goods before the period of fourteen days has expired.

Unless otherwise agreed, you shall bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

End of the cancellation policy

Sample cancellation form

(If you wish to cancel the contract, please complete and return this form).

An Passenger Clothing Limited Forest House, 12 Queensway New Milton, BH25 5NN, United Kingdom e-mail: hello@passenger-clothing.com - I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*) - Ordered on (*)/ received on (*) - Name of the consumer(s) - Address of the consumer(s) - Signature of the consumer(s) (only for notification on paper) - date

(*) Delete as appropriate.

9. warranty 

(1) If delivered items have obvious material or manufacturing defects, including transport damage, please complain about such defects immediately to us or to the employee of the deliverer who delivers the items. However, failure to make this complaint has no consequences for your legal claims. 

(2) For all defects in the purchased item occurring during the statutory warranty period, the statutory claims for subsequent fulfilment, rectification of defects/new delivery and - if the statutory requirements are met - the further claims for reduction or withdrawal as well as compensation for damages, including compensation for damages instead of fulfilment and compensation for your futile expenses, shall apply at your discretion. 

(3) The limitation period for warranty claims for the delivered goods is two years from receipt of the goods. Claims for defects which we have fraudulently concealed shall become statute-barred within the regular limitation period.

(4) For warranty conditions, please refer to the descriptions in the catalogue or the information in the operating instructions.

10. limitations of liability

(1) We shall be liable if we are guilty of intent or gross negligence. We shall only be liable for simple negligence in the event of a breach of an obligation whose fulfilment is essential for the proper execution of the contract and on whose compliance the contractual partner may regularly rely (so-called cardinal obligations). Otherwise, liability for compensation for damages of any kind, regardless of the basis of the claim, including liability for culpa in contrahendo, is excluded.

(2) Insofar as we are liable for simple negligence in accordance with paragraph 1, our liability shall be limited to the damage that we had to expect according to the circumstances known at the time of conclusion of the contract.

(3) The above liability provisions shall not apply if we have assumed a guarantee for the quality of the goods or if such damages are to be compensated under the Product Liability Act or for damages to life, body or health or for statutory claims.

(4) The above liability provisions shall also apply in favour of our employees, vicarious agents and other third parties whose services we use to fulfil the contract.

11. data protection

(1) We collect and store the data of our customers necessary for the business transaction. We comply with the statutory provisions when processing personal data. 

We use service providers such as Shopify, Klaviyo and others to fulfil the contract. These providers process your data exclusively within the scope of their contractual obligations. 

Details can be found in our online privacy policy at  . You can obtain information about the personal data stored about you at any time.

12. alternative dispute resolution 

(1) Online dispute resolution:

The EU Commission provides a platform for online dispute resolution (OS): https://ec.europa.eu/consumers/odr.

(2) Notice according to § 36 VSBG:

We are not obliged and in principle not prepared to participate in dispute resolution proceedings before a consumer arbitration board.

13 Applicable law, place of jurisdiction, severability clause

(1) The law of the Federal Republic of Germany shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods, unless this choice of law conflicts with the mandatory provisions of the country in which you have your habitual residence (e.g. provisions on the right of cancellation or warranty law). Consumers whose habitual residence is outside Germany also benefit from the mandatory statutory consumer protection provisions of their country of residence, insofar as these are more favourable for them.

(2) Consumers habitually resident in the European Union may bring claims either in the courts of their country of residence or, at our registered office, in the courts of the United Kingdom.

For consumers whose habitual residence is outside the European Union, the place of jurisdiction shall be exclusively at the registered office of our company, provided that no mandatory provisions of the country in which they have their habitual residence conflict with this.

(3) Should any provision of these GTC be invalid, this shall not affect the validity of the remaining provisions.

14. Changes to the T&Cs

We reserve the right to amend these Terms and Conditions with effect for the future if there is a valid reason for doing so (e.g. changes to legal requirements, changes to technical conditions, introduction of new services).

We will inform you of any planned changes in text form (e.g. by e-mail) at least six weeks before they come into effect. You have the right to object to the changes within this period. If you do not object within this period, the changes will be deemed to have been accepted. We will draw your attention to this right of objection in the notification of change.

Status: January 2025